SELECT Count(Id), calendar_year(CreatedDate) from Task
GROUP BY calendar_year(CreatedDate)
Order By calendar_year(CreatedDate)
GROUP BY calendar_year(CreatedDate)
Order By calendar_year(CreatedDate)
| AGILE FOR DUMMIES eBOOK pdf |
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| Single Tenant Architecture |
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| Multitenant Architecture |
| salesforce data type | sql server data type | oracle data type |
| boolean | bit | varchar2(1) |
| date | smalldatetime | date |
| datetime | Datetime | date |
| currency | decimal(precision,scale) | number(precision,scale) |
| double | decimal(precision,scale) | number(precision,scale) |
| int | Int | number(10) |
| picklist | nvarchar(255) | varchar2(255) |
| id | nvarchar(18) | varchar2(18) |
| reference | nvarchar(18) | varchar2(18) |
| textarea | nvarchar(max) | varchar2(4000) |
| nvarchar(255) | varchar2(255) | |
| phone | nvarchar(255) | varchar2(255) |
| url | nvarchar(255) | varchar2(255) |
| textarea | nvarchar(max) | varchar2(4000) |
| multipicklist | nvarchar(max) | varchar2(4000) |
| anyType | nvarchar(max) | varchar2(4000) |
| percent | decimal(5,2) | number(5,2) |
| combobox | nvarchar(max) | varchar2(4000) |
| base64 | nvarchar(max) | varchar2(4000) |
| time | nvarchar(255) | varchar2(255) |
| string | nvarchar(length) | varchar2(length) |
Objective
|
Weight
|
Salesforce CRM Overview
|
3%
|
Describe the software-as-a-service (SaaS) model
| |
List and describe the different Salesforce applications
| |
List and describe the standard objects
| |
Identity Confirmation (setting login restrictions)
|
2%
|
Describe the Identity Confirmation feature
| |
Describe the differences between logging in through the API versus the UI
| |
Explain the concept of Login Hours and Login IP ranges
| |
Add and delete an IP range
| |
Describe the methods to allow access to the application
| |
Navigation – User Interface (UI) Settings
|
3%
|
Identify specific areas of the Salesforce Home Tab
| |
Configure Search settings for your organization
| |
Customize the Tabs a user can access or select from Tab settings
| |
Locate, identify, and explain the UI features an administrator controls
| |
Organization Administration
|
5%
|
List what information is included in the Company Profile
| |
List the places where Currency is specified
| |
Describe the effect of changing your company’s default Time Zone, Currency, Locale, and Language
| |
Describe the effect of enabling the Custom Fiscal Year setting
| |
Create and manage letterheads and email templates
| |
Customization
|
17%
|
Describe a Profile
| |
Explain what a Profile controls
| |
List the Standard Profiles
| |
List the features available for managing profiles
| |
Evaluate when to create a Custom Profile
| |
Explain the differences between a Custom Field and a Standard Field
| |
List the different types of Custom Fields
| |
Set up a Custom Field
| |
Map Custom Lead Fields
| |
Re-label a Standard Object
| |
List objects for which you can enable Fields History Tracking
| |
Define the dependencies when using a Dependent Picklist
| |
Create and modify a Dependent Picklist
| |
Describe the capabilities of Custom Lookup fields
| |
Create and modify a Lookup Field
| |
Describe the capabilities of Formula Fields
| |
Create and modify a Formula Field
| |
Describe Roll-up Summary Fields
| |
Create and modify a Roll-up Summary Field
| |
Describe the elements within a Page Layout
| |
Create and modify a Page Layout
| |
Create, customize, and print a List view
| |
Customize a Related List
| |
Describe how to use Record Types
| |
Create and modify a Record Type
| |
List the objects that require a business process
| |
Explain how Field-Level Security affects page layouts and visibility
| |
Set up Field-Level Security
| |
Security & Access
|
13%
|
List the information captured on the User Record
| |
Create and maintain User Records
| |
Explain the Record Owner concept
| |
Describe the elements of the Sharing model
| |
Describe the scope and capabilities of Organization-Wide Defaults
| |
Explain how access is granted through the Role Hierarchy
| |
Set up Organization-Wide Defaults
| |
Describe the use of Roles
| |
Build a Role Hierarchy
| |
Assign users to Roles
| |
Mass-transfer records from one user to another
| |
List the objects that may have Sharing Rules
| |
Build Sharing Rules
| |
Share records manually
| |
Describe the use cases of Public Groups and where to use them
| |
Compare and contrast Sales with Account teams
| |
List the places to use Folders
| |
Describe how Folder access differs from Record access
| |
Create Folders to organize and provide access to data
| |
Workflow
|
5%
|
Explain how Salesforce implements Workflow and when to use Salesforce Workflow
| |
List and describe use cases for the four Workflow Actions
| |
Explain the capabilities and settings of a Workflow Rule
| |
Describe the differences between immediate and time-dependent Workflow actions
| |
Set up a Workflow Rule and associated actions
| |
Workflow Approval Processing
|
3%
|
Define the basics of the Workflow Approval Process
| |
Compare and contrast the Approval Processes versus Workflow
| |
List the differences between the Jump Start Wizard and the Standard Approval Process Wizard
| |
Explain how to route Approvals
| |
Create, modify, and test the Approval Process
| |
Identify the settings in creating Workflow Approval Processing
| |
Data Validation
|
3%
|
Define Data Validation
| |
List common use cases for Data Validation
| |
Describe when Data Validation Rules are enforced
| |
Create Data Validation Rules
| |
Data Utilities
|
5%
|
Describe the function of an External ID
| |
List and describe the different tools and use cases for data migration
| |
Update existing data via import
| |
Define when to use the Data Loader
| |
List the functions of the Data Loader
| |
Mass Update Records
| |
Mass Delete Records
| |
Describe the capabilities of the Recycle Bin
| |
Request and download a weekly export
| |
Explain how Salesforce allocates storage
| |
Analytics
|
13%
|
Describe the administrative restrictions on Standard Reports
| |
Run a Standard Report
| |
Create a Custom Report
| |
Search for Custom Reports and Dashboards
| |
Explain the differences among report types
| |
Explain Custom Report Types
| |
Create charts to display Report results
| |
Use Advanced Filter criteria to narrow Report results
| |
Create Custom Summary Formulas for Summary Reports
| |
Choose settings for Conditional Highlighting
| |
Describe the capabilities and purpose of a Dashboard
| |
List Dashboard component types
| |
Create a Dashboard and add components to it
| |
Print and export Reports
| |
Email and schedule Reports and Dashboard refresh
| |
Define Running User and how it affects the Dashboard results
| |
Marketing Administration
|
5%
|
Define a Campaign
| |
Describe when to use Campaign Hierarchies
| |
Create a Campaign targeting both existing customers and new Leads
| |
List the features used to create an Automated Campaign
| |
List the methods to associate Leads and Contacts to a Campaign
| |
Describe how to use Lead Queues to manage Leads
| |
Describe how to use a Lead Assignment Rule to assign and route Leads
| |
Describe the use cases for Web-to-Lead
| |
Describe the functionality of a Lead Auto-Response Rule
| |
Build a Lead Queue, Assignment Rule, Web-to-Lead, and corresponding Auto-Response Rule
| |
Measure Campaign results
| |
Describe the process and effects of converting a Lead
| |
Service & Support Administration
|
5%
|
Define a Case
| |
Describe use cases for Case Hierarchies
| |
Describe how to use Case Queues to manage Cases
| |
Describe how to use a Case Assignment Rule to assign and route Cases
| |
Describe use cases for Web-to-Case
| |
Describe uses cases for Email-to-Case
| |
Describe the functionality of the Case Escalation Rule
| |
Describe the functionality of the Case Auto-Response Rule
| |
Describe the functionality of the Business Hours
| |
Configure the settings and rules for Case processing, including Business Hours, Escalation Rules, and the use of Email Templates
| |
Define Solutions and how they can be associated with Cases
| |
Build a Solution Category tree and assign Solutions to Categories
| |
Define suggested solutions and explain where to use them
| |
Describe what content is accessible via the Self-Service Portal
| |
Describe the ways to access the Self-Service Portal
| |
Build a Case Queue, Assignment Rule, Web-to-Case, and corresponding Auto-Response Rule
| |
Describe use cases for Case Teams
| |
Salesforce Console
|
2%
|
Describe the functionality of the Salesforce Console
| |
Describe the components of the Console Tab
| |
Set up the Salesforce Console
| |
Navigate within the Salesforce Console
| |
Custom Objects, Applications, & Tabs
|
7%
|
Describe a Custom Object
| |
Describe the types of relationships that can exist between objects
| |
Create a Custom Object
| |
Describe a Custom Object Tab and a Web Tab
| |
Create a Custom Object Tab
| |
Create a Web Tab
| |
Describe a Custom App
| |
Create a Custom App
| |
The AppExchange
|
2%
|
Describe the AppExchange
| |
Describe the characteristics of Managed Packages
| |
Install a package
| |
Uninstall a package
| |
Activities
|
2%
|
Compare and contrast Tasks and Events
| |
Manage Public Calendars and Resources
| |
Identify and describe the Activity Settings
| |
Describe the capabilities of Multiday Events
| |
Advanced Configuration Options
|
5%
|
Describe the Client Management feature
| |
Describe the Territory Management feature
| |
Describe Advanced Currency Management
|